If you wish to return a product, you must inform Christian Louboutin within 30 days of the receipt of your order.

To organize the return of your order, we invite you to contact our Customer Service by email at customerservice-mei@ae.christianlouboutin.com or by WhatsApp.
Please note that Christian Louboutin will not accept any return of fragrances, due to transport restrictions.

Detailed return instructions are included in the parcel.
Products must be returned new, unused and undamaged. Christian Louboutin will only accept returns of products in their original state with all related accessories (dust bags, laces etc, depending on the type of product). In particular, the red outsole of the shoes is fragile and shall remain unmarked and in its original condition. You shall try the shoes only on a clean and carpeted surface and with the warning sticker in place on the red outsole until You are certain to keep them.

We will proceed with the refund as long as the original invoice and return authorization number are sent with the product.
No return or exchange of cosmetics, special orders, tax-free or discounted products.

If you wish to return a product, you must inform Christian Louboutin within 30 days of the receipt of your order by contacting the Customer Service at customerservice-mei@ae.christianlouboutin.com or by WhatsApp.

Subject to prior appointment, Products purchased online can be returned to the following Christian Louboutin's physical boutiques:

• Christian Louboutin - The Dubaï Mall, Ground floor, Fashion Avenue | | Dubai | United Arab Emirates
• Christian Louboutin - The Mall of the Emirates | | Dubai | United Arab Emirates
• Christian Louboutin - The Galleria – Unit 160 B ( SU) | Sowwah Square - Al Maryah Island | Abu Dhabi | United Arab Emirate
  

We won't accept the return of products appearing to be used or damaged.
In particular, the red soles on our shoes are fragile, and must be returned in perfect condition. Which is why all shoes must be tried on a clean carpeted surface.

The plastic stickers on the soles must not be removed, until you are certain that you will be keeping the product. If a pair is returned with a damaged red sole, Christian Louboutin reserves the right to refuse the return.

You can directly visit any one of our boutiques in the U.A.E except for Level shoes and directly request to exchange your product in our stores.

You can also request an online by contacting our Customer Service team by email at customerservice-mei@ae.christianlouboutin.com or by WhatsApp.

After receiving the returned products, and provided that the return policy is respected, you will receive an email confirming the refund.

The refund is transferred onto the same card used for the original purchase. Refunds take 2 weeks following the reception of the parcel. Depending on your bank institution, the transfer can take up to 10 days before available in your account, following Christian Louboutin's confirmation email.

Christian Louboutin covers all return fees so long as the return policy is respected.
So long as the returned products are returned in their original condition without any wear or damage, we will refund the price of the returned product(s).

Yes, there is no restocking fee, and we happily provide you with a prepaid return label. If you have issues creating a return, please contact our team here. Returns must be sent back within 30 days of delivery date; detailed return instructions are also included in your package.

We invite you to contact us (contact us page link) from Monday to Friday 10 AM to 5:30PM. No retraction can be done in our physical points of sale. T&C apply.