FAQ

The answers to all your burning questions

1. The style I'm looking for is unavailable on the Christian Louboutin site. How can I find it?

The stock availability on Christian Louboutin online boutique reflects the availability in Christian Louboutin freestanding boutiques.
To check availability in Christian Louboutin boutiques we invite you to contact our Customer Service team by email at customerservice-mei@ae.christianlouboutin.com or by WhatsApp.

2. How to see if the style I'm looking for is available in a specific Christian Louboutin store?

By clicking on “Availability in store” on an item page, you can check in which store this item may be available. Please note that product availability cannot be guaranteed as our stocks in boutique change frequently.
"Limited stocks" indicates that a low quantity of the item is currently available in the store.
To confirm your reservation, please contact our Customer Service team by email at customerservice-mei@ae.christianlouboutin.com or by WhatsApp.

3. How do I know my size?

Generally our shoes run true to size but as everyone’s feet are different, sizing preference depends solely on the wearer. The most common misconception when purchasing Christian Louboutin shoes is that a larger size will increase the width of the toe box and decrease the tightness of the material; when in actuality, going up in size only affects the length. None of our shoes are pre-stretched, but the majority of our materials will loosen up over time. After multiple wears, most materials will stretch and form to the shape of the wearer's foot, forming a better fit. To assist with sizing differences, our online specialists try on each style and provide general sizing advice on our website.

Once you click on a product, you can find “Fit Suggestions” to the right side, above the size chart. To the left, the “Size Guide” shows direct conversions from french sizes to UK and US sizes.

We provide these references to help you find the best fit, but should you have additional questions, please contact our Customer Service team by email: customerservice-mei@ae.christianlouboutin.com

4. Can I be contacted when a pair is available?

For certain products, we have a « Back in stock » option. When the option is available for a sold out product, you will see a red button "CLICK HERE TO BE NOTIFIED WHEN THIS ITEM IS BACK IN STOCK", this is found by clicking on one of the unavailable sizes. Once the button has appeared you just have to click on it and fill in your contact details, in doing so you will be notified as soon as the pair is back on the Christian Louboutin online boutique.

5. Are the products in my Wishlist reserved?

A product added to your Wishlist allows for an easier future purchase, or to share it with a friend: In no way does this reserve the product. Also, please notice that items placed in your shopping cart are not reserved.

Only a confirmed payment for a product will reserve it. For this reason, if the product you desire is available, we advise you to finalise the purchase as quickly as possible.

6. Can I obtain a Christian Louboutin shoe box or dust bag?

Generally, our factory includes one Christian Louboutin dust bag per style. Two dust bags are included for styles in delicate materials, such as strass. Only one shoe box is made per pair during production and unfortunately, we are unable to provide additional shoe boxes upon request.