This document, together with the additional information available on www.ae.christianlouboutin.com (hereinafter referred to as the “Site”) constitutes the Terms of Sale (hereinafter referred to as the “ToS”) in force between the user of the Site (hereinafter referred to as “You” or the “User”) and CLAD Trading LLC (hereinafter referred to as “Christian Louboutin”). It governs the contractual relationship between You and Christian Louboutin in relation with any purchase made on or through the Site (hereinafter referred to as the “Transaction”). To place an order, You must be of legal age. At the time of verification of your order by clicking the "PROCEED TO CHECK OUT" button, You hereby state that You fully and unconditionally accept these ToS.

Please read carefully the ToS before proceeding to any Transaction through the Site. You are bound by the version of the ToS that is in force at the time You submit an online form (hereinafter referred to as the “Form”) confirming Your intent to order products on the Site (hereinafter referred to as the “Order(s)”).

Christian Louboutin’s customer service (hereinafter referred to as the “Customer Service”) can be reached either:

• via the contact form available at the bottom left on the Site in the ‘Contact Us’ section,
• by sending an email to [email protected], or
• by clicking on the WhatsApp logo available at the bottom right on the Site, and then by clicking on the ‘Chat now’ button, provided you have downloaded the WhatsApp application on your mobile or computer device.
  

Christian Louboutin may at any time amend the ToS, without prior notice. It is Your responsibility to regularly check the ToS to remain informed of their latest amendments.

The delivery of the Orders will be possible only in Saudi Arabia and in United Arab Emirates (hereinafter referred to as
the “Delivery Area”, except for the following areas within UAE):

Emirate

Area not covered

ABU DHABI

Abu Al Abyadh Island

Ajban

Al Shalila

Beda Zayed/Madinat Zayed

Ghayathi

Ghwaifath

Habshan

Jabel Dhana

Liwa

Marfa

Ruwais

Sila

Sir Baniyas Island

Tariff

Zirku Island

ZAID City

ALAIN

Al Khazna

Al Malaqet

Al Quee

Al Wagan

AL KOAA

Al Daherah

REMMA

DUBAI

HATTA

The Site is a secure online platform that allows Users to place an Order online and receive by mail the articles or goods
offered for sale on the Site (hereinafter referred to as the “Product(s)”).

The authoritative description of the Products is the description published on the Site at the time of the Order.

The images and the descriptions of the Products on the Site are provided for information purpose only on Christian Louboutin’s collection and their publication shall only constitute an invitation to make an offer.

By placing an Order, the User is making an offer to Christian Louboutin, which has the right but not the obligation to accept or reject the offer, at its sole discretion.

Your Order is subject to the availability in stock of the Product(s). Christian Louboutin does not guarantee the availability of the Products selected in your shopping bag.

Products’ price is stated in Arab Emirates Dirham (AED) and with all taxes included.

You understand and agree that Products may be subject to customs duties, postal, tax or any other additional costs to transport, import or deliver the Products in Your country of residence or delivery. These taxes are independent from Christian Louboutin’s control. You agree, if applicable, to fully bear these additional costs which will appear before You check the box related to the ToS and click on the “PROCEED TO CHECK OUT” button.

Products are available for Your personal use only and not for resale. By placing an Order on the Site, You warrant that You will use the Product for Your personal use only. Moreover, You may not purchase more than five (5) products in total per day irrespective of whether it is in one (1) or several Orders.

To place an Order on the Site, You must fill out the Form and follow the instructions of the Site and agree to the ToS, Terms of Use (hereinafter referred to as the «ToU») and the privacy policy of the Site (hereinafter referred to as the “Privacy Policy”).
When completing the form, You must specify the means of payment that will be used to complete the Transaction in response to Your Order, subject to acceptance by Christian Louboutin. Each Order is checked paying particular attention to the billing address, the delivery address and the credit card used.

The following means of payment are accepted by Christian Louboutin:
1. Visa
2. Master Card
3. Tabby (Buy now. Pay later)

We only accept credit cards of individuals (excluding company cards) residing at the billing address

Billing information indicated in Your Order must correspond to the credit card holder. Christian Louboutin may contact the credit card holder directly if necessary for verification and ask him/her for additional information. Such verifications will extend the delivery time with two (2) additional business days. If this condition is not fulfilled and/ or Christian Louboutin fails to reach the holder of the credit card, Christian Louboutin reserves the right not to confirm Your Order.

Your card will be charged once you have placed your order.

After checking Your data and upon receipt of the authorization provided by the issuing company and upon acceptance of Your Order by Christian Louboutin, You will receive an acknowledgment of receipt by email or by WhatsApp including a summary of the Order, the price of the Products, the date and time of the Order, the shipping fees, the taxes and custom duties and the mean of payment chosen by You. This acknowledgment of receipt of Your Order does not constitute acceptance of Your Order by Christian Louboutin.

The Transaction will be deemed concluded when Christian Louboutin will have confirmed its acceptance by sending You the Order shipment confirmation email or WhatsApp. Christian Louboutin reserves the right not to confirm an Order, in particular, if there are reasons to suspect the User of placing an Order for resale purposes.

Any Order placed on a holiday or weekend will be processed the next business day.
If You wish to cancel or modify your Order before the shipment of Your Products, You may contact Christian Louboutin’s Customer Service as soon as possible at by email at:
[email protected], or by WhatsApp.

Christian Louboutin will use its best endeavors to fulfill Your request. However, this request will be handled as a simple wish, which Christian Louboutin will handle in its sole discretion. Christian Louboutin cannot warrant that the Order will be canceled or modified upon Your request.

You also have the possibility to pre-order certain Products indicated as eligible for Pre-orders on the Site (hereinafter referred to as “Pre-Order(s)”).

You may pre-order only one (1) Product per Pre-Order. You may simultaneously pre-order a Product and a Product eligible for immediate Order.

Your Pre-Order will be submitted subject to payment of the full price of the pre-ordered Product(s). The means of payment accepted by Christian Louboutin for a Pre-Order are identical to those accepted for an Order.

After completing the Transaction in response to Your Pre-Order, You will receive by email or by WhatsApp an acknowledgment of receipt of Your Pre-Order including a summary of the Pre-Order, the price of the Product(s), the date and time of the Pre-Order, the amount of shipping charges, taxes, and custom duties, if applicable, and the chosen method of payment. This acknowledgment of receipt does not constitute acceptance of Your Pre-Order by Christian Louboutin.

The Transaction shall be deemed concluded when Christian Louboutin has confirmed its acceptance by sending You the Pre-Order shipment confirmation email or WhatsApp. Christian Louboutin reserves the right not to confirm a pre-Order, in particular if there are reasons to suspect the User of placing an Order for resale purposes. In the event of non-confirmation of Your Pre-Order by Christian Louboutin, a refund of Your Pre-Order shall be issued in the same form as the original payment.
A delay of several weeks is to be expected between the Pre-Order placement date and the shipment of the Product. In all cases, Christian Louboutin makes its best efforts to give the maximum information as to the dates of availability of the pre-ordered Product.
You may cancel Your Pre-Order at any time until its shipment, by contacting the Christian Louboutin’s Customer Service by email at:
[email protected]. or by WhatsApp

Christian Louboutin will use its best endeavors to fulfill Your request. However, this request will be handled as a simple wish, which Christian Louboutin will handle in its sole discretion. Christian Louboutin cannot warrant that the Order will be canceled or modified upon Your request.

When placing an order, you may either check in as a guest or register on the Site to obtain an Account, that will allow You to benefit from the Services as described in these ToS and ToU.

Christian Louboutin kindly asks You to refer to the ToU available through the following link https://ae.christianlouboutin.com/pages/terms-of-use for any issue related to Your Account.

Christian Louboutin will send You, upon shipment of Your Order, a shipment confirmation email or WhatsApp text which will contain Your tracking link.

Products will be delivered to the address mentioned in the Form at the time of the Order. This address will be, at Your discretion, either:
- The postal address indicated in the "Delivery" section.
- If You chose the “Pick Up” delivery, the following Christian Louboutin store:

• Christian Louboutin - The Dubaï Mall, Ground floor, Fashion Avenue | Dubai | United Arab Emirates.
• Christian Louboutin - The Mall of the Emirates | | Dubai | United Arab Emirates
• Christian Louboutin - The Galleria – Unit 160 B ( SU) | Sowwah Square - Al Maryah Island | Abu Dhabi | United Arab Emirates
  

If applicable, You will be charged the shipping fees, which vary according to the type of shipment and the place of delivery of the Products. The amount of the shipping fees is indicated at the time of placement of the Order.
You agree and recognize that shipment’s carrier may vary, depending on the Delivery Area where Your Order has to be delivered. The recipient’s signature is always required.

In all circumstances, You will have access, through the tracking page, to the date of delivery of Your products scheduled by the carrier while shipping out Your Order.

At the time of delivery of Products, You are responsible for immediately verifying that the packaging is intact and has not been altered in any way whatsoever. Should the packaging be damaged, You shall be responsible for taking detailed pictures of the box and of the Products, for immediately reporting the alleged damage to the carrier in charge of delivery (hereinafter referred to as the “Carrier”) by expressly reserving Your rights upon delivery of the Products and for informing our Customer Service within three (3) days.

In case of express reservation of Your rights under the conditions mentioned in the previous paragraph, with the Carrier and / or our Customer Service, an investigation will be opened with the Carrier and a reply will be sent to You within seven (7) business days.
In the absence of such express reservation of Your rights, delivery shall be considered as accepted by You and no dispute on the packaging shall be validly brought afterwards.

All Orders placed on the Site are sent with their original box and accessories (such as a dust bag, repair tap-heels for shoes if any, depending on the type of Product), and carefully packed.

Christian Louboutin offers You a free gift wrap with each Order. You can select this option free of charge at the beginning of the Order process.

If the Products are offered as a gift to a third person, You may add a personal message to the Order. This personal message will be printed on a dedicated note card. This option may only be selected during the Order process. You are solely responsible for the content of the message.

You will be asked to select this option and Your choice of wrapping paper style at the end of Your Order.

14.1 State of the product returned
Subject to the respect of return deadlines, Christian Louboutin will only accept unused Products in their original condition and proceed to a refund if the original purchase receipt is sent with the Product.

In addition, Christian Louboutin will not accept any return of Products that appear to have been used or have been damaged.
In particular, the red outsole of the shoes is fragile and shall remain unmarked and in its original condition. As long as you are not certain to keep Your shoes, You shall try them only on a clean and carpeted surface. The warning sticker must also remain in place on the red outsole until You are certain to keep them.

14.2 Return request
Within thirty (30) days from receipt of Your Order, You shall inform Christian Louboutin of Your wish to return the Product(s).
To do so, please contact the Customer Service by sending an email using [email protected] or by WhatsApp in order to receive its authorization number and the carrier preprinted label by email or by WhatsApp.
You have thirty (30) days to return the Products from the date on which you have received the Product(s). Returns of Products beyond this deadline will not be accepted.
Please mention and enclose in your email or your WhatsApp text:

• Full name / Order number / Reason of return
• Pictures of the front / back / both sides and red sole of the goods
  Subject to prior appointment, online Orders can be returned within thirty (30) days from the date on which you have received the Product(s) in the following Christian Louboutin’s boutique:
• Christian Louboutin - The Dubaï Mall, Ground floor, Fashion Avenue | | Dubai | United Arab Emirates
• Christian Louboutin Women - The Mall of the Emirates | | Dubai | United Arab Emirates
• Christian Louboutin - The Galleria – Unit 160 B ( SU) | Sowwah Square - Al Maryah Island | Abu Dhabi | United Arab Emirates

14.3 Return conditions
You will not bear the return shipping costs if You follow the return instructions provided by the Customer Service.

Furthermore:

• You can arrange the pick-up by carrier at a convenient time for You
• You must return the Product protected by the wrapping paper in its original parcel and original box, with all related accessories included when You opened the parcel, such as: shoe pouches, replacement tap-heels, warning-sticker on the front part of the red sole etc.
• Place the original box(es).
• Close properly the shipping parcel. Provide carrier with the parcel and the carrier’s label on the collection date scheduled with Christian Louboutin Customer Service.

In addition, You agree to take particular care when packing the Product to be returned. If the returned Product has been damaged due to improper packaging, Christian Louboutin reserves the right to refuse its return.

Following receipt of Your Products in return, and provided that the return conditions are met, Christian Louboutin shall notify You by email or by WhatsApp that the total or partial refund of your Order is being processed. A refund shall then be issued in the same form as the original payment.

No return or exchange of cosmetics, special orders, tax-free or discounted products.

Christian Louboutin undertakes to ensure that high quality standards are continuously met in the manufacturing of all Products. Every Product is controlled before being shipped.

However, if Your Product shows any defect, please contact the Customer Service immediately, and no later than three (3) days from the date of delivery, by email at: [email protected] or by WhatsApp.

In such case, You must indicate in Your email or WhatsApp text the alleged defect and join every supporting document (detailed photos of the Product, purchase date, number of the Order, etc.).

After considering these elements, Christian Louboutin reserves its right to recover the Product(s) to conduct a physical investigation.

In case of a recognized defect, Christian Louboutin undertakes to either replace the defective Product to the extent of available stocks, or to either partially or fully refund the purchase price to You, depending on the nature of the defect.

Christian Louboutin reserves the right to refuse to follow up on a late claim, a claim relating to normal wear and tear, a defect for which You are responsible, or which derives from the nature of the Product (certain Products might have some uneven parts and/or irregularities which are parts of the manufacturing process or correspond to the material used).

Subject to possible liability arising from a defect as defined supra, Christian Louboutin shall only be liable for damages resulting from gross negligence or willful misconduct, whether in connection with the conclusion or performance of the Transaction or in connection with Your use of the Site.

The red lacquer of the soles wears out with the use of the shoes. This is not a manufacturing defect of the shoe, but a consequence of wear and tear arising from normal usage.
Christian Louboutin strongly recommends that You consult a professional in leather care or a shoemaker for specific care advice.
In order to keep Your Products in good condition, it is recommended to follow a general leather care as follows:

• keep the leather area clean and dry using a dry soft cloth;
• always store Your Products away from light and heat;
• protect Your leather good from rain and moisture;
• store Your Products in the Christian Louboutin dust bag provided to You when You are not using them;
• avoid contact with abrasive surfaces.
  

The size information is included with the description of each Product. Christian Louboutin provides the informative chart below to help You find the perfect size.

If You have additional questions, please contact the Customer Service by email to [email protected] or by WhatsApp.

Christian Louboutin sells its quality Products through the Site, its stores and authorized resellers.

Christian Louboutin cannot warrant that the goods purchased from other sources will not be counterfeit, tampered with, second-hand or from dubious origins.

All other sites – except the one described above - containing the name “CHRISTIAN LOUBOUTIN” in the top level domain (meaning the name of the domain name) are not authorized to sell Christian Louboutin products and may be selling counterfeited products. Christian Louboutin kindly asks You to check the list of our boutiques under the section “STORES” of our Site, or to check the list of authorized resellers.

To learn more about our anti-counterfeiting program, You may visit the site http://stopfake.christianlouboutin.com which is also edited by Christian Louboutin.

Christian Louboutin’s purpose is to provide You with comprehensive, accurate and up-to-date information on the Site. It is unfortunately not possible to warrant that a website is entirely free from human or technological errors. This Site may contain typographical errors, inaccuracies or omissions, some of which may be linked to the price, availability, or information on Products. Christian Louboutin reserves the right to correct such errors, inaccuracies or omissions, even after an Order has been submitted, and to modify or update the information at any time without prior notice.

The Site is certified Level 1 PCI DSS compliant.
Christian Louboutin does not have any access to confidential information about the means of payment. Indeed, only its banking partner handles confidential information (card number, validity date, verification code) and these pieces of information cannot be reached by any third party.

We, at Christian Louboutin, care about Your privacy and will do our best to protect your personal data and keep them secure and confidential.

Please consult our Privacy Policy for further information about the processing and the management of Your personal data by Christian Louboutin.

Should You have any request regarding Your personal data processed by Christian Louboutin do not hesitate to send an e-mail to: [email protected]

Any contract concluded with Christian Louboutin is subject to the laws of The Emirate of Dubai, without application of their conflict of law rules.
Any dispute arising directly or indirectly from the conclusion, the interpretation or the performance of a contract with Christian Louboutin in accordance with the ToS shall be submitted to the exclusive jurisdiction of the ordinary courts of the Dubai Courts, UAE.