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Enjoy extended returns and free delivery today by 10:00pm if you order* within XXmin in Dubai
Enjoy extended returns and free delivery same day if you order* before 5pm in Dubai**
* Eligible stock located in Dubai only. **Express delivery in Dubai, except DAFZA - Dubai Airport freezonee & JAFZA - North and south Jabel Ali free zone
Our return policy is still extended to 30 days; once your boutique re-opens, you have 30 days from that date to mail-in or visit for an exchange, store credit, or refund. If you have any questions regarding the extended policy or boutique re-opening dates, please contact our Client Service team.
Kindly contact our Client Service team for updates, as they can try their best to confirm if your package dispatched from the boutique prior to temporarily closing.
Our call center unfortunately is unable to receive packages, however, with some boutiques reopening, they may be able to help. For the best assistance, kindly contact our Client Services team for assistance. If you already mailed something out, we suggest tracking your package to ensure it can be returned to sender until we re-open.
In accordance with state guidelines, select boutiques are now open with limited hours. We are offering virtual visits, curb-side pick-up, and appointments. Should you wish to confirm if your local boutique is open, please contact our Client Services team directly or check your local store here . We kindly ask when visiting a boutique to wear a mask and practice social distancing.
We are happy to liason any communication to the respective boutique and our Care & Repair team - kindly contact our Client Services team for assistance.
Once you have chosen your item and selected your size, add the product to your Shopping Bag by clicking “ADD TO BAG.”
To begin the checkout process, click “ORDER” under the Shopping Bag tab.
Here you can edit your shopping bag and review your purchase, then click “PROCEED TO CHECKOUT.”
Login to your account, create a new account, or checkout as a Guest.
Follow the instructions as prompted through the checkout.
Complete the Billing information including the correct name, address and phone number of the cardholder.
Complete the payment information using a Credit Card.
Review your order and accept (after reading them) the General Terms and Conditions of Sales, Terms of Use and Privacy Policy as well as the Return Conditions.
Press “SUBMIT”.
If the 3D Secure is activated on your card, you will be redirected on your bank’s webpage to authenticate the transaction.
IMPORTANT: You will receive 2 emails. The first one acknowledging the receipt of your order and the second one once the order is validated by Christian Louboutin, confirming the shipment of the products.
As soon as your payment is validated and accepted by your bank, we will send you an email confirming your order. This email confirms that you have correctly placed your order.
If you didn't receive the email, this generally means that there is an error with your order: either your bank hasn't authorized the payment, or there is an error in the information that you have entered for the order.
If this is the case we invite you to contact your bank or to contact us directly by email: customerservice-mei@ae.christianlouboutin.com to verify the status of your order.
The billing and shipping addresses on any given order can only be modified before our team has processed the order. It is still possible for us to cancel or to change the billing and shipping addresses of an order before the order is prepared and shipped. Moreover, it is impossible to change the size, regroup several orders, or modify the order contents in anyway.
Each and every order is verified, the following information most importantly: the billing address, shipping address and the type of payment used.
These additional verifications can increase the shipping delay by two days. Shipping generally takes one to two days, after you have received the email confirming the shipment of the order.
All orders placed on the Christian Louboutin online boutique are sent in their original boxes, along with several carefully packaged accessories (dust bag, heal tips (if applicable), replacement spikes (if applicable)).
Christian Louboutin offers you a free gift wrap with each order, except for cosmetic products which we do not offer this service for. You will be asked to select this option at the beginning of your order.
You may add a personal message to the order. This personal message will be printed on a dedicated note card. This option may only be selected at the beginning of the order process.
We would like to inform you that we only accept personal credit cards, registered in a country that we deliver to. If your payment isn't accepted, we invite you to contact your bank in order to verify that the transaction hasn’t been blocked.
If an error message appears after finalizing your payment, you should follow the indications. If the message contains a phone number, we insist you call that number.
You can also contact our Customer Service by email: customerservice-mei@ae.christianlouboutin.com so we may help you with your purchase.
To place an order on the Christian Louboutin online boutique, you must fill in the order form, follow the instructions given by the site, read and accept the Terms of Sales, the Terms of Use and the the site Privacy Policy .
When filling in the form, you must specify the type of payment that will be used for the transaction. Christian Louboutin reserves the right to accept or refuse any order. Each and every order is verified, most importantly the billing address, shipping address and the type of payment used. To ensure the best customer experience, we advise you to place all orders on a computer and with our preferred browser Google Chrome.
For a credit card payment, with a Visa or a MasterCard, you will be transferred to your bank's website to validate the transaction. If you aren't transferred, we invite you to contact your bank to be sure that your 3D Secure™ system for your card has been activated.
To access MY ACCOUNT, we invite you to click on the link in the upper left hand corner of your screen and enter your email address and password.
If you have forgot your password, we invite you to click on the link FORGOT YOUR PASSWORD on the login page. You will receive an email inviting you to create a new password.
You can also contact our Customer Service by email: customerservice-mei@ae.christianlouboutin.com
You can purchase a gift voucher in any of our Christian Louboutin boutiques. However, please note that this service is not available on the Christian Louboutin online boutique.
Gift vouchers are only valid within Christian Louboutin boutiques in the country of purchase and are not accepted on the Christian Louboutin online boutique.
For further information regarding this service, we invite you to contact our Customer Service by email: customerservice-mei@ae.christianlouboutin.com
Deliveries are made by our only transport service, REAL EMIRATES. All deliveries are express and require a signature upon delivery.
The delivery time may vary within 2 or 3 business days.
Remote areas can be subject to delays
The delivery can also depend on the verification of the order (up to 2 additional days) and are counted from the shipping date of your order. You will receive an email confirming the shipment with a link to the courier’s website allowing you to track your parcel.
All information useful for the courier to deliver your parcel is appreciated. For example your floor, apartment number, entry code, and a telephone number that you can be reached at.
To ensure a safe delivery, the Christian Louboutin online boutique will not deliver to po-boxes, security boxes, freight forwarders or hotels. It is also unfortunately not possible to ship to a Christian Louboutin boutique.
If the order has yet to be verified by our team, you can contact our Customer Service by email: customerservice-mei@ae.christianlouboutin.com
If the order has already been processed, we will do our best to change the address; this however, may imply a potential one to two days delay for the delivery.
Once your order has been shipped, you will receive an email confirming the shipment. You will also be provided with a link to our transporter's website, where you can track the whereabouts of your parcel.
Feel free to contact our Customer Service by email: customerservice-mei@ae.christianlouboutin.com for all questions concerning your delivery.
We don't accept payment plans, bank transfers, international credit cards or debit cards. The only means of payment that are accepted on the online boutique are personal credit cards (other than business cards)
of which the cardholder must physically reside at the billing address. The billing information declared during the order must correspond to the cardholder.
Your card will only be charged when the order is shipped. Please know that your bank may freeze the funds once the bank authorization has been accorded; however, no funds will be captured until the shipment.
The Christian Louboutin online boutique is a secure website offering the sale of its own Christian Louboutin products. The Christian Louboutin online boutique acknowledges the 3D Secure™ payment system.
This system protects your card against unauthorized use by sending you a private password each time that you purchase products on the Christian Louboutin online boutique.
To use this service, it must be activated by your bank that issued the card. To be able to make easy and safe purchases, a lock will appear in the upper left hand corner of your browser while your make your payment on the Christian Louboutin online boutique.
The Christian Louboutin online Boutique does not accept the following methods of payment: payment plans, bank transfers, international credit cards and debit cards.
Christian Louboutin will accept merchandise in its original condition for refund/exchange when the order is postmarked for return within 30-days from delivery. Returned merchandise must be accompanied by the order Invoice, the original shoe box, dust bag, heel taps, and adhesive sole tags.
Christian Louboutin reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you and a refund cannot be granted.
A direct exchange can only be facilitated for a different size of the same style, or for another item of the exact same value. An exchange is subject to availability of the requested item at the time of processing and we will do our best to ensure your request is satisfied. Should the requested item not be available to fulfill your exchange, a refund will be issued to the original form of payment. All exchange orders are shipped via free ground shipping. Please note we cannot facilitate a direct exchange on a PayPal transaction. An exchanged order can only be returned for a refund.
Please follow these steps to return/exchange your online order:
Log into your Christian Louboutin Online Account. On the Orders page, find the order you would like to return and click Create Return.
If you checked out as a guest, create your return here by entering the email address on the original purchase and the order number.
Select the item you wish to return and identify a return reason. If prompted, provide additional details regarding the return in the comment field. Once submitted, an RMA will be created and a confirmation will be sent to the email address on the original purchase. Download and Print the pre-paid return label.
Affix the label to your Shipping Box; if using the original packaging be sure that the original label is fully removed or covered. Do not send shoes back with the Christian Louboutin box exposed.
Drop your package off at a local UPS staffed location and obtain a receipt with a copy of the tracking number.
To Exchange for a different item or size, please return your original merchandise as per the above instructions and place a new order at your convenience. You will receive a refund for the returned merchandise once the item(s) has been received by our fulfillment center.
Direct Exchanges are subject to availability but can be requested by contacting an online sales associate at +1-888-856-8247
A refund is issued within 2-10 business days from the date the package arrives at our warehouse. You will be notified via email once the credit has been processed. It may take additional business days for the credit to post to your account depending on your financial institution.
Online orders cannot be returned to Christian Louboutin boutiques at this time. All merchandise must be sent back to our warehouse facility in accordance with our policy.
All online gift orders can be returned to our warehouse in accordance with our online return policy. The returned merchandise will be credited in the original form of payment. Online orders cannot be returned or exchanged to boutiques at this time.
We strongly advise all customers to check merchandise thoroughly upon delivery before removing the clear adhesive sole tags and before disposing of any original packaging. If you notice a defect or damage on your merchandise, please contact us immediately at +1-888-856-8247. In order to assess a claim, we often request photos of the damaged item and/or the original packaging.
Our red soles are very delicate and we cannot accept returns on shoes that appear worn or damaged. The red sole must be in perfect condition.
Returning shoes of which the soles appear damaged may result in a refurbishment fee or may be refused if unable to be restored to sellable condition. If applicable, the fee is deducted from your return and the cost will vary based on the level of repair.
To avoid causing any scuff marks or indentations to our soles while trying them on for fit, be sure to use a clean, carpeted surface.
Generally our shoes run true to size but as everyone’s feet are different, sizing preference depends solely on the wearer. The most common misconception when purchasing Christian Louboutin shoes is that a larger size will increase the width of the toe box and decrease the tightness of the material;
when in actuality, going up in size only affects the length. None of our shoes are pre-stretched, but the majority of our materials will loosen up over time. After multiple wears, most materials will stretch and form to the shape of the wearer's foot, forming a better fit.
To assist with sizing differences, our online specialists try on each style and provide general sizing advice on our website. Once you click on a product, you can find “Fit Suggestions” to the right side, above the size chart. To the left, the “Size Guide” shows direct conversions from french sizes to UK and US sizes.
We provide these references to help you find the best fit, but should you have additional questions, please contact our Customer Service by email: customerservice-mei@ae.christianlouboutin.com
The stock availability on Christian Louboutin online boutique does not reflect the availability in Christian Louboutin freestanding boutiques.
If the style you are looking for is unavailable or sold out on the Christian Louboutin online boutique, it might be available in one of our Christian Louboutin boutiques.
To check availability in Christian Louboutin boutiques we invite you to contact our Customer Service team by email: customerservice-mei@ae.christianlouboutin.com
To check availability in Christian Louboutin boutiques we invite you to contact our Customer Service team by email: customerservice-mei@ae.christianlouboutin.com
Generally our shoes run true to size but as everyone’s feet are different, sizing preference depends solely on the wearer. The most common misconception when purchasing Christian Louboutin shoes is that a larger size will increase the width of the toe box and decrease the tightness of the material;
when in actuality, going up in size only affects the length. None of our shoes are pre-stretched, but the majority of our materials will loosen up over time. After multiple wears, most materials will stretch and form to the shape of the wearer's foot, forming a better fit. To assist with sizing differences, our online specialists try on each style and provide general sizing advice on our website.
Once you click on a product, you can find “Fit Suggestions” to the right side, above the size chart. To the left, the “Size Guide” shows direct conversions from french sizes to UK and US sizes.
We provide these references to help you find the best fit, but should you have additional questions, please contact our Customer Service team by email: customerservice-mei@ae.christianlouboutin.com
For certain products, we have a « Back in stock » option. When the option is available for a sold out product, you will see a red button "CLICK HERE TO BE NOTIFIED WHEN THIS ITEM IS BACK IN STOCK",
this is found by clicking on one of the unavailable sizes. Once the button has appeared you just have to click on it and fill in your contact details, in doing so you will be notified as soon as the pair is back on the Christian Louboutin online boutique.
A product added to your Wish List allows for an easier future purchase, or to share it with a friend: In no way does this reserve the product. Also, please notice that items placed in your shopping cart are not reserved.
Only a confirmed payment for a product will reserve it. For this reason, if the product you desire is available, we advise you to finalise the purchase as quickly as possible.
Generally, our factory includes one Christian Louboutin dust bag per style. Two dust bags are included for styles in delicate materials, such as strass. Only one shoe box is made per pair during production and unfortunately, we are unable to provide additional shoe boxes upon request.
Christian Louboutin’s renowned red sole consists of painting the leather sole with our special red lacquer. The red lacquer of the sole wears out with use. This is not a manufacturing defect but normal wear and tear. For all specific care advice concerning our red soles, we recommend you contact our Customer Service by email: customerservice-mei@ae.christianlouboutin.com
All Christian Louboutin products are created using only the highest quality materials. In order to preserve their quality and radiance over time, we recommend that you observe the following care instructions:
- Protect your leather goods from rain and moisture;
- Store your products away from light and heat;
- Keep the leather area clean and dry using a dry soft cloth of neutral color;
- Avoid contact with abrasive surfaces;
- Avoid contact with alcohol, grease, or makeup;
- In order to avoid irreparable color migration, do not store your nude or light-colored item near a black or dark-colored one;
- Store your products individually in the Christian Louboutin dust bag provided or wrapped in white tissue paper.
Christian Louboutin strongly recommends that our customers consult a professional in leather care or a shoemaker for specific care advice.
We are not looking for new partners. However you are welcome to send an email about your business to our Customer Service team (customerservice-mei@ae.christianlouboutin.com), who will forward it to the wholesale department for future consideration.
Our Company is persistently combating the manufacturing and distribution of counterfeit Christian Louboutin products.
Our Legal Team has implemented a “zero tolerance” policy and has notably removed countless websites selling counterfeit and infringing Christian Louboutin merchandise. Despite our constant efforts, websites appear and disappear every day. Therefore, we suggest you protect yourself by purchasing only via authorized retailers, or directly with us.
To find out more about our anti-counterfeiting initiatives, please visit our Stopfake dedicated page.
Authenticity of Christian Louboutin goods relies on numerous factors, therefore company policy requires us to view merchandise in person to determine authenticity.
The party shipping the package is liable for all shipping charges.
If the merchandise is deemed counterfeit, it will be confiscated and you will be provided with an official letter confirming receipt of fake Christian Louboutin goods. Such statements are only dispatched upon receipt of fake goods.
On the contrary, if goods turn out to be authentic, they will be returned to you.
Please visit our Stopfake dedicated page and contact our Stopfake Team to see if you are eligible for the authentication process.
Our boutiques do not deliver authenticity or non-authenticity certificates.
Unfortunately, we are unable to provide authenticity services when purchases are made through private vendors such as consignment shops or online auction websites.
To report a website selling fake Christian Louboutin products, please visit our Stopfake dedicated page and contact our Stopfake Team through the contact form or through the built-in proprietary online store checker.
For all information regarding our Christian Louboutin boutiques, please contact our Customer Service team by email: customerservice-mei@ae.christianlouboutin.com
You can find the opening hours, as well as the extraordinary closing or opening dates of our Christian Louboutin stores, by checking the Store Locator section on our website. You can find these details by clicking on the button « More information » for each boutique.
You can purchase a gift voucher in any of our Christian Louboutin boutiques. However, please note that this service is not available on the Christian Louboutin online boutique.
Gift vouchers are only valid within Christian Louboutin boutiques in the country of purchase and are not accepted on our online boutique.
For further information regarding this service, we invite you to contact our Customer Service by email: customerservice-mei@ae.christianlouboutin.com
Christian Louboutin boutiques hold sales on a selection of seasonal styles during the official local sales dates. Our sales are only available in store.
Please note that discounted products cannot be returned, exchanged or refunded.
Christian Louboutin online boutique never holds sales nor offers discounts.
For all information regarding our Christian Louboutin boutiques, please contact our Customer Service team by email: customerservice-mei@ae.christianlouboutin.com
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